![]() ![]() As a business, you can use your verified WhatsApp Business profile as an extenstion of your brand and earn recognition and trust from your customer 2.1. The implementation of WhatsApp Business reduces pressure on your customer service team, increases sales, and removes friction within the purchase process. Other features developed for companies are automated responses like greeting or away messages, as well as the option to list useful information such as opening hours and locations. The WhatsApp Business API represents an ideal solution for a deeper level of customer care and offers opportunities for sending proactive notifications. The API allows for one-to-one interaction with customers at scale. WhatsApp Business empowers brands to improve their customer experience. While small businesses are able to simply download the WhatsApp Business app, WhatsApp has developed a scalable API for medium to large businesses. This commonly used app is targeted at the consumer, which is why the messaging giant developed a solution for businesses as well. WhatsApp is known as the straightforward messaging app owned by Facebook. Therefore, businesses need to get ahead of the game, by upgrading their customer experience strategy to meet the quality standards of the new world ahead of us. It seems the mobile-first shopping experience is here to stay. However, consumers have gotten used to a new way of shopping where things get done quickly and easily. Now, we are heading towards the postpandemic world where many of us can’t wait to go out agian. At Saysimple, we help integrate these smart features, which help redeem the pressure of customer contact and reduce costs for your business. Over two billion people use WhatsApp to send over 75 billion messages every day.Īutomations, artificial intelligence, and analytics enrich the use of WhatsApp and the implications for business all over the world. This transition has been much easier thanks to a communication channel many of us already use: WhatsApp. It is quick, efficient, personal, and easy and we don’t have to get off our butts to get what we want. Organizations discovered many advantages from doing business online. We had to adapt quickly, but it seems we were readier for it than we thought. Globally we’ve gone from living off- to online. Customer behavior has changed immensely due to the Covid-19 pandemic. ![]()
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